Copyright © 2023 Subtle Knotz
Privacy Policy
Cookie and Privacy Policy
OUR COOKIE POLICY
This Cookie Policy explains what cookies are and how we use them, the types of cookies we use i.e., the information we collect using cookies and how that information is used, and how you can control the cookie preferences.
WHAT ARE COOKIES?
Cookies are text files placed on your device to collect standard Internet log information and visitor behaviour information. When you visit our website, we may collect information from you automatically through cookies or similar technology. Cookies are stored on your device when the website is loaded on your browser. These cookies help us make the website function properly, make it more secure, provide better user experience, and understand how the website performs and to analyze what works and where it needs improvement.
HOW DO WE USE COOKIES?
As most of the online services, our website uses first-party and third-party cookies for several purposes. First-party cookies are mostly necessary for the website to function the right way, and they do not collect any of your personally identifiable data.
The third-party cookies used on our website are mainly for understanding how the website performs, how you interact with our website, keeping our services secure, providing advertisements that are relevant to you, and all in all providing you with a better and improved user experience and help speed up your future interactions with our website.
WHAT TYPES OF COOKIES DO WE USE?
Essential: Some cookies are essential for you to be able to experience the full functionality of our site. They allow us to maintain user sessions and prevent any security threats. They do not collect or store any personal information. For example, these cookies allow you to log-in to your account and add products to your basket, and checkout securely.
Statistics: These cookies store information like the number of visitors to the website, the number of unique visitors, which pages of the website have been visited, the source of the visit, etc. This data helps us understand and analyze how well the website performs and where it needs improvement.
Marketing: Subtle Knotz uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. Subtle Knotz sometimes shares some limited aspects of this data with third parties for advertising purposes. These cookies also help us keep track of the efficiency of ad campaigns. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.
Functional: These are the cookies that help certain non-essential functionalities on our website. These functionalities include embedding content like videos or sharing content of the website on social media platforms.
Preferences: These cookies help us store your settings and browsing preferences like language preferences, etc. so that you have a better and efficient experience on future visits to the website.
HOW CAN YOU CONTROL THE COOKIE PREFERENCES?
We use cookies to ensure you get the best experience on our website. By clicking “Accept” on the COOKIES AND PRIVACY pop-up that appears when you visit our website for the first time, you consent to the use of all the cookies. However, you may visit “Cookie Settings” on the same pop-up to provide a controlled consent or click on “Reject” to withdraw your consent entirely.
In addition, different browsers provide different methods to block and delete cookies used by websites. You can change the settings of your browser to block/delete the cookies. To find out more about how to manage and delete cookies, visit www.allaboutcookies.org. Please note that opting out of some of the cookies may affect your browsing experience.
OUR PRIVACY POLICY
This Privacy Policy explains how we collect, use and securely store the personal data we obtain from you when you use our website. We collect, process and store your personal data in accordance with the General Data Protection Regulation (GDPR).
WHAT DATA DO WE COLLECT?
Subtle Knotz collects the following data:
Personal identification information such as name, email address, phone number, etc.
HOW DO WE COLLECT YOUR DATA?
You directly provide Subtle Knotz with most of the data we collect. We collect data and process data when you:
Register online or place an order for any of our products or services.
Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
Use or view our website via your browser’s cookies.
HOW WILL WE USE YOUR DATA?
Subtle Knotz collects your data so that we can:
Process your order, including processing your payment information, arranging delivery, and providing you with invoices and/or order confirmations.
Manage your account.
Screen our orders for potential risk or fraud.
Communicate with you.
When in line with the preferences you have shared with us, provide you with advertising or information about our products or services.
We sometimes share your personal information with third parties, for example, we use Stripe as our payment processor, and your transaction information is only shared with them in order to process your payment. You can read about how Stripe uses your personal information here: https://stripe.com/en-dk/privacy.
We also use your personal information to reach you through advertising and retargeting on Instagram, Facebook, etc.
HOW DO WE STORE YOUR DATA?
Subtle Knotz securely stores your data and will keep your personal identification data with regard to purchases made for a period of five years for our record, unless and until you ask us to delete this information. Once this time period has expired, we will automatically delete your data.
When you sign-up to our newsletter or other services, or when you leave comments and reviews, or contact us via our contact form, or create an account with us, etc. we keep your personal information indefinitely or until you ask us to delete your data.
MARKETING
Subtle Knotz would like to send you information about our products and services that we think you might like. If you have agreed to receive marketing, you may always opt-out at a later date, as you have the right at any time to stop Subtle Knotz from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please contact us by writing to us at support@subtleknotz.com.
WHAT ARE YOUR DATA PROTECTION RIGHTS?
Subtle Knotz would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request Subtle Knotz for copies of the data we hold on you.
The right to rectification – You have the right to request that Subtle Knotz correct any information you believe is inaccurate. You also have the right to request Subtle Knotz to complete the information you believe is incomplete.
The right to erasure – You have the right to request that Subtle Knotz erase your personal data, under certain conditions. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
The right to restrict processing – You have the right to request that Subtle Knotz restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to Subtle Knotz’s processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that Subtle Knotz transfer the data that we hold on you to another organization, or directly to you, under certain conditions.
PRIVACY POLICIES OF OTHER WEBSITES
Our website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.
CHANGES TO OUR COOKIE AND PRIVACY POLICY
Subtle Knotz keeps its cookie and privacy policy under regular review and places any updates on this web page. This cookie and privacy policy was last updated on the 22nd of September, 2021.
CONTACT US
If you have any questions about our cookie and privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to write to us at support@subtleknotz.com. Kindly note that if you make a request to exercise any of the data protection rights, we have one month to respond to you.
CONTACT THE APPROPRIATE AUTHORITY
Should you wish to report a complaint or if you feel that Subtle Knotz has not addressed your concern in a satisfactory manner, you may contact the Danish Data Protection Agency.