Returns and Refunds
Exchanges, Returns and Refunds
We are here to make sure that you are happy with your Subtle Knotz purchase. You can simply write to us at email@example.com if for some reason, you would like to exchange your garment for a different size or a different colour, or you would like a completely new style instead. You can also write to us in case you want to return your garment without an exchange. Kindly include your order number/invoice number and the reason/s for exchanging/returning your garment in the email.
Kindly note that you can only exchange/return your garment:
Within 14 days from the day you receive your order.
If it has not been damaged by you.
If it has not been used/worn/soiled.
If it has not been washed.
If it has not been altered.
If it is in sellable condition with the original tags attached to the label.
If you have the original packaging that it was sent in.
If you have the order receipt.
We are unfortunately unable to exchange/return garments that have been customized. Custom-sized garments are on final sale, meaning that they cannot be exchanged, returned or refunded.
Unfortunately, we do not have a free exchange/return policy. You are liable for the transportation charges associated with exchanging/returning your garment. If you would prefer that we arrange the transportation, the cost will be deducted from the amount that has to be refunded to you. Also please note that only the product price and delivery charges originally paid by you can be refunded to you if you decide to exchange/return your order. The additional local taxes, import VAT and duties which are normally added by local authorities, as well as any handling fees that you paid on receiving the order are not reimbursed. If you are sending your product from a country outside the EU, then any import duties/taxes and handling fees incurred by Subtle Knotz will be deducted from the amount that has to be refunded to you. The amount will only be refunded to you once we have received your returned garment and checked that it meets all the conditions mentioned above. If the conditions above are not met, the amount will not be refunded to you and the garment will be sent back to you at your own expense, so kindly make sure to cross-check the conditions above before returning your garment to us. Kindly pack the product safely and securely in the same packaging it was sent in, as it is your responsibility to ensure that the product reaches us safely. Products that are damaged or lost in transit will not be eligible for exchanges/refunds. Our delivery boxes come with double adhesive tapes, which makes it easy for you to re-pack the order and seal the box securely again.
Please note that we do not accept packages that are sent as cash on delivery or that need to be collected from a collection point.
You can also request to exchange, return or request a partial refund for specific items in your order if you have ordered multiple products. Kindly note that in this case, the delivery charges will not be refunded.
Once we have received and checked your return, and all the conditions are met, the amount will be credited to the same debit/credit card used originally to make the purchase. It may take a few days for the amount to appear in your account, so please be patient.
In the case of an exchange, you can simply place a new order after returning your garment. Kindly note that since our garments are made to order, depending on when you place a new order, you will only receive it during the period mentioned in our pre-order timeline, which you can refer to by clicking on the link below.
All our products are quality-checked for defects or faults before they are shipped to you. In the event that you receive an item that is not in perfect condition or was damaged in transit, please write to us immediately at firstname.lastname@example.org, and we will do our best to repair/replace the product at our own expense or refund the total amount including shipping charges to you as soon as possible. Refer to our terms and conditions by clicking on the link below, to learn more about what you should do in case you receive a faulty or damaged product.