Copyright © 2023 Subtle Knotz
Shipping and customs
Shipping and customs
We deliver worldwide and your delivery options depend on your location. Once your order is ready, you will receive an email to notify you that it has been dispatched along with the tracking information. After your order has been dispatched, it may take around 1 to 7 business days on an average plus customs time in some cases, for your order to reach you, depending on your choice of delivery and your location.
SHIPPING RATES AND DELIVERY TIME WITHIN DENMARK:
Delivery to the nearest collection point – 45 DKK
Home delivery – 65 DKK
Standard delivery time – 1 to 2 business days
You also have the ‘Free pick-up from 2150 Nordhavn’ option, which gives you the opportunity to collect your order from 2150 Nordhavn at your convenience. If you choose this option, we will send you an email with the pick-up details and other information, once your order is ready.
SHIPPING RATES AND DELIVERY TIME WITHIN OTHER NORDIC COUNTRIES:
Standard delivery time – 1 to 7 business days + customs time
SHIPPING RATES AND DELIVERY TIME TO COUNTRIES WITHIN THE EU:
Standard delivery time – 1 to 7 business days
SHIPPING RATES AND DELIVERY TIME TO COUNTRIES OUTSIDE THE EU:
Standard delivery time – 1 to 17 business days depending on your location + customs time
Depending on the quantity or the number of products you order, the delivery prices above may vary on the basis of weight.
All the shipping rates above include VAT where applicable. VAT is not charged to orders delivered to countries outside the EU.
If an order is shipped to a country outside the EU, the package may be delayed in customs and the recipient may incur additional local taxes, import VAT and duties which are normally added by local authorities, as well as handling fees in some cases. Subtle Knotz can neither accept liability for the delay caused on account of customs clearance nor any of these charges. The recipient is liable to pay these upon delivery. Unfortunately, we are unable to calculate or estimate these additional charges. Nevertheless, we would like to inform you regarding this so that you can make an informed decision before placing an order with us. Refusal to pay these charges upon delivery will result in a full cancellation of the order. The transportation, customs clearance and additional costs associated with the cancelled order will be deducted from the total amount that is to be refunded to you.