Copyright © 2023 Subtle Knotz
Terms and Conditions
Terms and Conditions
Welcome to Subtle Knotz. Please take your time to read our terms and conditions below before placing an order with us. These terms and conditions of sale and delivery apply to the purchase of goods made through www.subtleknotz.com, which is owned by Subtle Knotz, CVR 42182443.
HOW TO SHOP AT www.subtleknotz.com
Browse through our selection, and click on the product you love. Select your size from the drop-down list, and click on ‘ADD TO BASKET’ in order to add the product to your online shopping cart.
You can either click on the ‘VIEW BASKET’ button that appears on the top-right of the page and then click on ‘PROCEED TO CHECKOUT’ or go back to our ‘SHOP’ page to continue shopping. Alternatively, you can also click on the basket icon on the top-right of the page to have a quick view of all your selected items, and then click on ‘CHECKOUT’. From here, you will be led through our checkout system to successfully complete your purchase.
CHECKOUT
Fill in your billing details and additional information if any.
Choose your preferred shipping method if multiple options are available for your location.
Make the payment using your debit/credit card and filling in the required payment information.
Agree to our terms and conditions by checking off the box.
Your order will be confirmed once you click on ‘PLACE ORDER’.
After you have placed your order with us, you will immediately receive an order receipt. You will also receive a separate email when your order has been shipped with tracking information.
CHANGES TO ORDER/CANCELLATION OF ORDER
Once you have placed your order and received the email with the shipping information, it is unfortunately not possible for us to make changes to or cancel your order.
You can, however, request to make changes to your Pre-Order or cancel your Pre-Order within 8 days of placing the order by writing to us at support@subtleknotz.com. Kindly note that if you have placed the Pre-Order towards the end of the order placement period mentioned in our Pre-Order Timeline, you have until the last day mentioned in that order placement period to make changes to or cancel your Pre-Order. Once the order placement period has passed, it is neither possible to make any changes to nor cancel your Pre-Order. You can refer to our order placement periods and delivery timeline by clicking on the link below.
PRICES ON THE WEBSITE
Prices on the website are shown in Danish Krone (KR.). The prices are inclusive of 25% VAT. If the product is to be shipped to a country outside the European Union (EU), where VAT is not chargeable, the VAT will be deducted at checkout once you fill in your billing details and select the destination country.
PAYMENT METHOD
We accept payments with Visa, MasterCard, American Express, etc. The amount is deducted when you place your order at checkout.
All the information provided by you is gathered securely. Our website has a Secure Sockets Layer (SSL) certificate. SSL is a protocol that encrypts the information you provide, and ensures full security while the information is transmitted via the internet. Unauthorized individuals are restricted from accessing your account number or any other information provided by you during the transaction. We use Stripe as our payment processor, and your transaction information is only shared with Stripe in order to process your payment. You can read about how Stripe uses your personal information here: https://stripe.com/en-dk/privacy.
If you are a customer purchasing from outside Denmark, the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction.
SHIPPING AND CUSTOMS
We deliver worldwide and your delivery options depend on your location. Depending on your choice of delivery and your location, you can check the shipping rates and delivery time by clicking on the link below.
Depending on the quantity or the number of products you order, the delivery prices may vary on the basis of weight.
All the shipping rates include VAT where applicable. VAT is not charged to orders delivered to countries outside the EU.
If an order is shipped to a country outside the EU, the package may be delayed in customs and the recipient may incur additional local taxes, import VAT and duties which are normally added by local authorities, as well as handling fees in some cases. Subtle Knotz can neither accept liability for the delay caused on account of customs clearance nor any of these charges. The recipient is liable to pay these upon delivery. Unfortunately, we are unable to calculate or estimate these additional charges. Nevertheless, we would like to inform you regarding this so that you can make an informed decision before placing an order with us. Refusal to pay these charges upon delivery will result in a full cancellation of the order. The transportation, customs clearance and additional costs associated with the cancelled order will be deducted from the total amount that is to be refunded to you.
EXCHANGES, RETURNS AND REFUNDS
Kindly note that you have 14 days from the day you receive your order, to request an exchange, return your product or request a refund. Please note that you need to inform us regarding this by writing to us at support@subtleknotz.com. You can also request to exchange, return or request a partial refund for specific items in your order if you have ordered multiple products. Kindly note that in this case, the delivery charges will not be refunded. You cannot regret your purchase just by simply refusing to receive the product or failing to collect it, and you will be liable for any transportation and additional charges incurred by Subtle Knotz as a result of this.
You are only liable for any diminished value of the products resulting from the handling of the products, other than what is necessary to establish the nature, characteristics and functioning of the products. In other words, you can test the product in the same way you would test it in a physical store. If the product has been tested in any way other than this, which has resulted in a deterioration in it’s value, then it is considered used. This means that if you decide to request a refund, you can only get either a part of or none of the product price refunded, depending on the commercial value of the product. To receive the full price you must therefore behave as you would in a physical store. You can test the product, but you cannot start using the product, as the latter will affect the outcome of a potential refund.
You can read more about our exchange, return and refund policy by clicking on the link below.
FAULTY OR DAMAGED PRODUCTS
All our products are quality-checked for defects or faults before they are shipped to you. In the event that you receive an item that is not in perfect condition or was damaged in transit, please write to us immediately at support@subtleknotz.com, and we will do our best to repair/replace the product at our own expense or refund the total amount including shipping charges to you as soon as possible.
Kindly pack the product safely and securely in the same packaging it was sent in, as it is your responsibility to ensure that the product reaches us safely. Products that are damaged or lost in transit on account of improper packing will neither be eligible for replacements nor refunds. Our delivery boxes come with double adhesive tapes, which makes it easy for you to re-pack the order and seal the box securely again.
The product/s will be repaired/replaced/refunded:
If you notify us within 2 days of you receiving your order.
If it has not been damaged by you.
If it has not been used/worn/soiled.
If it has not been washed.
If it has not been altered.
If the original tags are still attached to the label.
If you have the original packaging that it was sent in.
If you have the order receipt.
Kindly note that depending on how damaged your product is, we will either try to repair and send it back to you as soon as possible or replace it with an entirely new product in the same style, colour and size depending on availability since we only produce limited quantities to ensure responsible production and consumption. If the product is out of stock, it can be made to order for you. However, you will only receive your whole new replacement during the next delivery period mentioned in our pre-order timeline, which you can refer to by clicking on the link below.
If you do not wish to wait that long for a replacement, you can choose another product of the same value that is in stock or we can refund the entire amount back to you. In the case of a refund, the amount will only be refunded to you once we have received your returned garment and checked that it meets all the conditions mentioned above. If the conditions above are not met, the amount will not be refunded to you and the garment will be sent back to you at your own expense, so kindly make sure to cross-check the conditions above before returning your garment to us. Once we have received and checked your returned garment, and all the conditions are met, the amount will be credited to the same debit/credit card used originally to make the purchase. It may take a few days for the amount to appear in your account, so please be patient.
You can always write to us at support@subtleknotz.com in case a manufacturing defect/fault occurs within 24 months of you purchasing the product. Kindly note that products that are damaged by you on account of wear and tear are not considered defective/faulty and will not be repaired/replaced/refunded.
COMPLAINTS
We always strive our best to resolve any issues you may have. In case you have any thoughts, doubts or would like to complain about something you are not happy about with regard to Subtle Knotz, please feel free to write to us at support@subtleknotz.com and we will try and find the best solution possible.
If we are unable to resolve your issue, you can choose to file a complaint with Nævnenes Hus, Toldboden 2, 8800 Viborg, Denmark. Read more at www.naevneneshus.dk.
The European Commission’s Online Dispute Resolution (ODR) platform can also be used to file a complaint, which is mainly relevant to consumers living in an EU country besides Denmark. The ODR platform is accessible here: https://ec.europa.eu/consumers/odr/. If you decide to file a complaint here, please provide our email address: support@subtleknotz.com.